Call Us: 03 7043 1111

Melbourne: 26A Robertson St, Kensington VIC 3031

South Geelong: 102 Fyans St, South Geelong VIC 3220

Terms and Conditions

Privacy Policy

  1. Overview

At Melbourne Animal Physiotherapy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

  1. Information Collection

We collect personal information, including names and email addresses, to provide and improve our services. This information is kept confidential and is not shared with third parties.

  1. Use of Information

Information collected is used for consultations, treatment plans, and communication with clients and related professionals such as veterinarians. We do not sell or trade personal information.

  1. Cookies

We utilise cookies to enhance the user experience, facilitate login sessions, and maintain shopping carts. Users have the option to adjust cookie settings in their browsers.

  1. Communication

By providing your email address, you agree to receive communication from Melbourne Animal Physiotherapy. Users can opt out of promotional emails at any time.

  1. Security

We employ security measures and encryption to protect your data and regularly scan our website for vulnerabilities.

  1. Third-Party Disclosure

Your information is not sold or transferred to outside parties. Trusted third parties assisting us agree to keep your information confidential.

  1. Third-Party Links

We may include third-party products or services on our website. These sites have independent privacy policies.

  1. Changes to Privacy Policy

Melbourne Animal Physiotherapy reserves the right to update the privacy policy. Any changes will be posted on this page. It is your responsibility to review this policy periodically.

For any questions or concerns about our terms and conditions or privacy policy, please contact us at

Terms and Conditions

  1. Introduction

Welcome to Melbourne Animal Physiotherapy! By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully. If you disagree with any part of these terms, please do not use our services.

  1. Services

Melbourne Animal Physiotherapy offers animal physiotherapy, hydrotherapy, laser therapy, and related services for animals. Our highly trained physiotherapists and rehab therapists provide expert consultations and rehabilitation programs.

  1. User Responsibilities

Users are responsible for providing accurate information when creating accounts and maintaining the confidentiality of their account information. Use of our services indicates agreement with these terms.

  1. Payment and Billing

Payment details for services and products are outlined on the website. Prices are subject to change, and refunds are provided only in special circumstances and at the discretion of the practice principal. Packages have a 12-month expiry from the date of purchase.

  1. Refund Policy

Requests for refunds will be reviewed on an individual basis. Refunds, if approved, will be provided minus an administration fee and financial transaction fees. Packages have a 12-month expiry from the date of purchase.

  1. Cancellation Policy

A 12-hour cancellation notice is required for appointments. Failure to provide notice results in cancellation fees of $85 for hydrotherapy/rehabilitation and $125 for physiotherapy.

  1. Payment of Services

Payment for services is due at the time of consultation. We accept card payments only or pre-payments via bank transfer.

  1. Intellectual Property

All content on the Melbourne Animal Physiotherapy website, including trademarks, is the property of Melbourne Animal Physiotherapy and is protected by intellectual property laws.

  1. Limitation of Liability

Melbourne Animal Physiotherapy is not liable for any consequential, incidental, indirect, special, or punitive damages arising from the use of our website or services.

Shipping and Delivery Policy

Shipping costs

Products sent within Australia are dispatched by Australia Post – Registered Post for tracking. Prices are set at a standard registered post rate of $9.95.

Delivery timeframes

Orders within Australia: Dispatched within 2 business days, estimated delivery 2-14 business days depending on location.

Shipping Destinations

Melbourne Animal Physiotherapy ships goods Australia wide. For any shipping inquiries, please contact us at

Return Policy

Victoria’s Fair Trading Act 1999 protects consumers, and Melbourne Animal Physiotherapy aims to comply with this and relevant acts relating to Fair Trading.

Choose products carefully; refunds are typically not given for a change of mind. Refund or exchange is available for faulty, wrongly described, or different items from the sample shown, reported within 7 days. Mistakes with orders are rectified by the company.

For sizing errors, items must be returned in ‘as new’ condition. The customer covers postage fees to and from our facility. All returned items must be in original packaging and ‘as new.’

Incorrectly ordered items may incur a $10.00 administration cost.

Certificate Courses in Canine Hydrotherapy

Register Early!

Registrations are accepted on a first-come, first-served basis. As spaces are limited, we encourage early registration.


A one-time payment of $2,000 until course commencement.

Refund Policy

Refund requests are reviewed individually, with full or partial refunds provided, minus an administration fee and financial transaction fees. A deferral option is available for up to 12 months in special circumstances.

Course Postponement

To maintain fairness due to limited places, we recommend avoiding course postponement unless absolutely necessary. Postponement requests will be reviewed individually, with a transfer to a later course possible, space permitting. A fee may apply for transferring to a later course.

Course Cancellation

Melbourne Animal Physiotherapy reserves the right to cancel or postpone a course due to low registration or unforeseen circumstances. Registrants will be notified and offered the option to defer until the course commences at a later date or receive a full refund.

Certificate of Completion

Upon successfully completing the course, you will receive a signed Certificate from Melbourne Animal Physiotherapy.

For Further Information

Melbourne Animal Physiotherapy is dedicated to enhancing our courses and values your feedback. Please feel free to share your thoughts by emailing

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